Mac&Mac specialises in contemporary and traditional European furniture and accessories which are available to buy online, over the phone or at our showroom in Surrey. The complete Mac&Mac range of products are available to buy online 24 hours a day and 7 days a week throughout the year. This website has been designed to easily guide you through our collections using a simple form of navigation that we hope you will find quick and convenient.

Delivery is FREE to all our customers who live on the UK mainland. If you require a delivery outside of the UK mainland, please contact the showroom for a quotation. Delivery charges outside the UK mainland are based on weight and destination.

Payment methods
We accept all major credit cards; American Express, MasterCard, Solo, Switch/UK Maestro, Visa, Visa Debit/Delta and Visa Electron. After you send your order you will receive a copy by email, please print or keep this copy for your own records. This does not mean we have accepted your order. Once your credit has been approved, the receiving address has been verified, and the item has been located, your order will be accepted and the item shipped. All prices shown are in £ (GBP) sterling, and are inclusive of UK VAT at 20%. If you would prefer to pay by cheque, cash or bank transfer, please contact us at the showroom as we can only accept your order by telephone or mail or by prior arrangement.

Your order
Many of our products are held in stock in our warehouses in which case they are ready for dispatch. If a product is ordered from a supplier or if you have specific requirements, an order may take longer before it is in stock. Delivery times for products ordered from suppliers vary but they are stated with each product on the web site. Sometimes our suppliers will complete an order in less time so if you require your item as a matter of urgency, please let us know and we will make the relevant enquiries. Once your order is in stock, we aim to dispatch within 14 days but please allow 28 days for delivery.

Your delivery
Once your order is ready for dispatch, our delivery team will contact you with a delivery date. The delivery team operates Monday to Friday 8am-8pm. Once a delivery date has been set, please ensure that someone will be there to receive the goods. If required, our delivery crew will call you en route to give you an estimated time of arrival. Please ensure that we have your correct contact details. All furniture will be delivered to the room of your choice, unpacked and assembled. The packaging will be removed. Mac and Mac will not undertake fixing any items to walls or ceilings. If you choose to assemble the furniture yourself after delivery, you will be required to state this on the Proof of Delivery document. Please inspect the goods thoroughly before accepting delivery and providing a signature for receipt. If there is any damage or any missing items, please inform the showroom immediately.

Online orders returns policy
We hope that you will be happy with your purchases. Should you wish to return anything to us, our returns policy is set out below. If we make a mistake with your order, or if the goods received are in some way faulty, we have a no quibble returns policy. Simply return the item and we will replace it with the correct one. We will pay your return delivery costs. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging. If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 7 working days of their receipt, in the original packaging and in a saleable condition. Please return items to: Mac&Mac, 35-42 East Street, Farnham, Surrey GU9 7SW. We regret, however, that in this case we cannot refund return postage costs. We are not responsible for return postage or packages that do not reach us. Please ask at the Post office for a free certificate of postage. If you require, we can collect the goods at a cost of £45 within the UK mainland only. Regrettably, self assembly furniture cannot be returned once assembly is part or fully completed, unless the item is deemed faulty. Divans, duvets, pillow products and mattresses are non-returnable once unwrapped, unless they are faulty. This is for reasons of health and hygiene. Your statutory rights are not affected. macandmacinteriors.com will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items once they have been received by our warehouse.

Your Right of Cancellation (Distance Selling Regulations)
You have the right to cancel the contract at any time up to the end of 7 working days after you receive your order (see below). To exercise your right of cancellation, you must give written notice to macandmacinteriors.com by letter, fax or email, giving details of the items ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

If you exercise your right of cancellation after the items have been delivered to you, you will be responsible for returning them to macandmacinteriors.com at your own cost. The items must be returned to our warehouse: Mac&Mac, 138 Clock Tower Road, Isleworth, London TW7 6DT.

You must take reasonable care to ensure the items are not damaged in the meantime or in transit.

Once you have notified macandmacinteriors.com that you are cancelling the contract, macandmacinteriors.com will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the items. If you do not return the goods as required, macandmacinteriors.com may charge you a sum not exceeding the direct costs of recovering the items.

If you have any comments or queries about any of our products, please don't hesitate to contact us:

Sales enquiries:
showroom: 01252 71 77 71
email: sales@macandmacinteriors.com

* For deliveries to Northern Ireland and the Republic of Ireland, please add 2 weeks to the estimated delivery times.

Please note: Deliveries during August and December will be subject to a 2 week delay due to the European Summer and Christmas factory closures.